2023.12.20 Platform updates, bug fixes, feature highlights, and coming soon New: - Card view is now the default for the shared inbox (you can choose to make your default the list view if desired) - Full title of Opportunity now included in card view - First three lines of the opportunity details now included in card view (answer choice + associated notes) - Survey Analytics - Report centered on page - Percentile column added - Percentile coloring updated - Start date filter remo...

2023.11.15 Platform updates, bug fixes, feature highlights, and coming soon New: - View the ultimate [Report Card](https://portal.cortexhc.com/analytics/report-card) in Cortex for Patient and Employee experience scores - Voice of the Patient/Employee, Sample Quality, and Reaction - Voice of the Patient/Employee modules with additional trend, comparison, and distribution details - View the [Survey Analytics](https://portal.cortexhc.com/analytics/survey) report for trend and score details...

2023.10.11 Platform updates, bug fixes, feature highlights, and coming soon New: - Infinity scroll on Shared Inbox - Update Opportunity statuses - Unsuccessful calls now visible on patient expanded history - Employee anniversaries now show the anniversary year in the list and detail view Bug Fixes: - Clicking any folder in the Shared Inbox did not update event numbers on cards - Clicking on Archive folder did not remove events from inbox list view - 2-week lookback clears out whe...

2023.09.13 Platform updates, bug fixes, feature highlights, and coming soon New: - Start/End Date and Enahanced filters now available in the Shared Inbox - HR Heads Up report available to Cortex users with an HR access level Bug Fixes: - Employee Survey Analytics comments on detail view did not honor location filter - Color dots missing from answer choices on Call and Employee Script Manager pages - User Management list not loading for some users Feature highlights: - Use the “Mor...

2023.08.09 Platform updates, bug fixes, feature highlights, and coming soon New: - HR Heads Up report available to Cortex users with an HR access level - Ability to mark a patient as deceased from a patient’s profile page - View an employee’s available surveys from an employee’s profile page - Card view filter is now sticky so that selection does not need to be set each login Bug Fixes: - Employee Sent Gift Card Report only showed 30 most recent sent gift cards - Archived page slow...

2023.07.14 Platform updates, bug fixes, feature highlights, and coming soon New: - Opportunities condensed into [6 new Opportunity types](https://knowledge-base.cortexhc.com/en/learn-more-about-the-6-new-opportunity-types-and-how-they-were-created) - Shared Inbox filters removed and replaced with Opportunity and event tiles - Number of open Opportunities and events displayed on tiles on the Cortex homepage - Patient Flow Analytics Report Bug Fixes: - No location selected in Shared In...

2023.06.14 Platform updates, bug fixes, feature highlights, and coming soon New: - Toggle between new event card view and pre existing list view* - Tag employees on patient and employee profiles* - [Patient Flow Analytics](https://portal.cortexhc.com/analytics/patient-flow)page - Archive icon update* Bug Fixes: - Payer cleanup - Weekly Opportunity Report Feature highlights: - Listen to recordings and view transcripts of all CheckUp calls on a patient’s profile page. * - Did yo...

2023.05.10 Platform updates, bug fixes, feature highlights, and coming soon New: - Shared Inbox view has been made the default Cortex platform. The updates introduced the new Inbox page that acts as a unified feed of all patient and employee events so you can view them all in one place. The Inbox also allows you to set filters so that you view only what you need to see. View a short tutorial of the updates [here](https://www.youtube.com/watch?v=0nspQHdtzkM). - Comments brought from old pati...

2023.04.12 Platform update, bug fixes, feature highlights, and coming soon New: - Shared Inbox view has been made the default Cortex platform. The updates introduced the new Inbox page that acts as a unified feed of all patient and employee events so you can view them all in one place. The Inbox also allows you to set filters so that you view only what you need to see. View a short tutorial of the updates [here](https://www.youtube.com/watch?v=0nspQHdtzkM). Bug Fixes: - Employees with end ...

2023.03.15 Platform update, bug fixes, feature highlights, and coming soon New: - Beta version of the Cortex platform overhaul now available. The overhaul introduces the new Inbox page that acts as a unified feed of all patient and employee events so you can view them all in one place. The Inbox also allows you to set filters so that you view only what you need to see. Bug Fixes: - Expired or completed employee survey message clarification - Cleanup of bad patient phone numbers to increa...

2023.02.08 Platform update, bug fixes, feature highlights, and coming soon New: - Beta version of the Cortex platform overhaul now available. The overhaul introduces the new Inbox page that acts as a unified feed of all patient and employee events so you can view them all in one place. The Inbox also allows you to set filters so that you view only what you need to see. Bug Fixes: - Review Positive Experience Opportunity language updated in platform - Employee Survey Analtyics: Question C...

2023.01.12 Platform update, bug fixes, feature highlights, and coming soon New: - Employee Reputation Manager- Cortex helps your organization obtain Glassdoor and Indeed reviews from your employees. Email success@cortexhc.com to learn more! Bug Fixes: - User Management report missing last login time stamp & users who have never logged in - Review Positive Experience Opportunity language updated in platform Feature highlights: - The [Reports & Analytics](https://portal.cortexhc.com/rep...