Cortex houses a large amount of patient and employee feedback which can sometimes feel overwhelming. Cortex created Opportunities to help your team sift through the information and find the most important items that need follow-up. Opportunities can be generated from CheckUp Calls, Hospital Alerts, Resident Surveys, and Employee Surveys. Opportunities are represented by orange icons in the Cortex platform. Keep in mind, that you may not see every Opportunity mentioned below in your Cortex platform as Opportunities are product and survey question specific.
- Patient Opportunities
- Reacquire Patient- A former patient has had a recent event that indicates they may need additional care
- Prevent Hospitalization- A current or former patient has had a recent event that indicates this patient is at high risk for readmitting to the hospital.
- Improve Satisfaction- A current or former patient is experiencing a satisfaction issue.
- Improve Clinical- A current or former patient is experiencing a clinical concern.
- Employee Opportunities
- Prevent Turnover- A current employee has expressed the need for additional support or is dissatisfied regarding their employment
- Praised Employees- A current or former patient has given praise to a specific employee on your team
- Complaints about Employees- A current or former patient has complained about a specific employee on your team