Understanding CheckUp's Impact on HHCAHPS 

CheckUp calls serve as an early warning system and feedback mechanism that allows Home Health Agencies (HHAs) to proactively address patient concerns before they impact HHCAHPS scores. While CheckUp does not directly impact HHCAHPS results, it provides agencies with actionable intelligence to improve patient experience during the care period.

The Relationship Between CheckUp and HHCAHPS

What CheckUp Does

1. Provides early identification of patient concerns

2. Gathers real-time feedback about care quality

3. Alerts agencies to satisfaction issues requiring immediate attention

4. Reminds satisfied patients about the importance of completing HHCAHPS surveys

5. Creates documentation of patient experience throughout the care journey

What CheckUp Cannot Do

1. Directly impact or modify HHCAHPS scores

2. Guarantee improved survey results

3. Replace the agency's responsibility to address identified issues

4. Influence HHCAHPS survey responses beyond encouraging participation

Best Practices for Maximizing CheckUp's Impact on Patient Experience

Daily Operations

1. Review CheckUp calls within 24 hours of completion

   • Assign dedicated staff member(s) as Cortex Champions

   • Establish clear escalation protocols for different types of feedback

   • Document all follow-up actions in the patient's profile

Patient Satisfaction Management

1. Treat CheckUp alerts as early warning indicators

   • Respond to "Improve satisfaction" opportunities within 24 hours

   • Address clinical care concerns before they become HHCAHPS issues

   • Document all interventions and their outcomes

Using CheckUp Data Strategically

1. Analyze patterns in patient feedback

   • Identify recurring themes in satisfaction alerts

   • Connect feedback to specific HHCAHPS domains

   • Use data to guide staff training and process improvements

HHCAHPS Preparation

1. Address concerns proactively

   • Resolve issues before the HHCAHPS survey window

   • Follow up with dissatisfied patients to ensure resolution

   • Document all improvement actions taken

Measuring Success

Success should be measured by:

1. Response rate to CheckUp calls

2. Time to resolution for identified issues

3. Reduction in negative feedback over time

4. Improved understanding of patient concerns

5. Documented evidence of issue resolution

Conclusion

CheckUp is a powerful tool for gathering patient feedback and identifying areas for improvement, but it requires active engagement from the agency to impact HHCAHPS scores. Success depends on the agency's commitment to:

1. Timely review of CheckUp data

2. Swift response to identified issues

3. Systematic documentation of interventions

4. Consistent follow-through on improvement initiatives

Remember: CheckUp provides the intelligence needed to improve patient experience, but the agency must take action on that intelligence to influence HHCAHPS scores.